Clarissa Liu – IXD@Pratt

Evaluation Story: Audio Tours at the Jewish Museum

December 15, 2019December 15, 2019 by Clarissa Liu

The Jewish Museum launched a mobile-optimized audio tours website in July 2019, hoping that it would be a tool to “illuminate works of art from the Museum’s collection, highlight a range of perspectives, and provide an engaging experience for visitors of all backgrounds.” In order to get an understanding of how users were using the …

Playing Telephone: Ethically Presenting Qualitative Data in Usability Research

October 16, 2019October 16, 2019 by Clarissa Liu

In 2001, Jakob Nielsen said the first rule of usability is not to listen to users. He wrote this in the context of user preferences and desires—users aren’t always the best judges of what a design should be—but there is a lot of value in analyzing user feedback in the context of usability testing. Observing …

Design Critique: Venmo (iOS App)

September 11, 2019September 11, 2019 by Clarissa Liu

Venmo is a mobile payment app that allows users to easily send money to others with an account on the app. There is also a social component to the app that allows users to see transactions that others have made, including notes on what the transaction was for.