Venmo is a mobile payment app that allows users to easily send money to others with an account on the app. There is also a social component to the app that allows users to see transactions that others have made, including notes on what the transaction was for.
Playing Telephone: Ethically Presenting Qualitative Data in Usability Research
In 2001, Jakob Nielsen said the first rule of usability is not to listen to users. He wrote this in the context of user preferences and desires—users aren’t always the best judges of what a design should be—but there is a lot of value in analyzing user feedback in the context of usability testing. Observing …
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