Our Streets, Our Stories: A Case Study

The Concept Our Streets, Our Stories is an ongoing oral history project run by the Brooklyn Public Library. The program aims to collect the personal stories of community residents throughout Brooklyn neighborhoods through recorded interviews. As an Our Streets, Our Stories volunteer responsible for conducting interviews, I initially set out to design a web-based solution …

Read moreOur Streets, Our Stories: A Case Study

On Customer Experience and User Experience: A Q&A with Chris Brown

I spoke with Chris Brown, who manages research for the Customer Experience team at Wiley, the company I work for. Our conversation covered Chris’s professional experience and role at Wiley. We talked about the meaning of the term “customer experience” and how it differs from “user experience.” The terms are confusing to many of us: …

Read moreOn Customer Experience and User Experience: A Q&A with Chris Brown

A Discussion with the Usability Research Team at Wiley

I met with Vikki and Akiko, usability researchers at Wiley Publishing, to talk about usability and its role at Wiley. Wiley is an educational content and software development company (although the word “publishing” is still part of the company name, Wiley is really much more technology-driven than this word implies). As usability researchers, Vikki and …

Read moreA Discussion with the Usability Research Team at Wiley