Zocdoc is a healthcare appointment scheduling platform, that plays a role in connecting users with healthcare providers seamlessly. It helps users identify and schedule in-person or telemedicine appointments for health or dental services. Additionally, the portal serves as a rating and comparison database for doctors and dentists. Let’s explore Zocdoc’s interface through the lens of …
Introduction Resy is a digital platform that allows users to seamlessly reserve tables at restaurants or tickets to events/experiences. The platform provides restaurant details, menu highlights, images, and user ratings – all of which enhance the reservation experience. This article critiques the Resy App using the principles mentioned in Don Norman’s “The Design of Everyday …
Introduction Otter.ai is an AI-powered productivity tool that assists in real-time speech-to-text transcription across various scenarios, such as lectures, meetings, interviews, and everyday voice conversations. It accommodates the user needs of reading live transcriptions, generating key points summaries, or synching team meeting notes. Usability Issues No.1 1.1 Task: Add photo to the note 1.2 Problem …
Introduction Instacart is an online platform for convenient delivery or pickup from local retailers, offering a diverse range of fresh groceries and household items. The platform provides a time-saving solution for online ordering. In this case study, I focus on the experience within the Instacart iOS App by analyzing the experience of browsing and selecting …
Introduction Zomato is an Indian multinational restaurant aggregator and food delivery company. It was founded in 2008. Zomato provides food delivery options from partner restaurants in more than 1,000 Indian cities and towns, as well as menus and user-reviews of restaurants, dining and sponsored events suggestions. “From swanky upscale restaurants to the coziest hidden gems …
Design Critique : Zomato : Food Delivery App and Dining (Android App) Read More »
Introduction: Amtrak is an application that mainly serves for customers looking to purchase tickets, check train statuses, and manage users’ travel plans with America’s national railroad service. This critique focuses on the application’s user experience based on Don Norman’s design principles as outlined in his book “The Design of Everyday Things”. As a frequent user …
Introduction “Weee!” is an online Asian and Hispanic supermarket, offering from daily necessities such as milk, eggs, and bread, to cuisine-specific items such as dumpling wraps, kimchi, and udon. Customers can purchase products from the company’s website, and the app is available for both Apple and Android users. Deliveries are typically made within the next …
Amazon Prime Video, a multifaceted streaming service offering diverse content in various languages, spanning movies, TV shows, documentaries, and original programming, delivers a rich digital experience. However, certain usability issues have been identified through personal use and observed challenges during group viewings, and addressing these can be informed by design principles from Don Norman’s “The Design of Everyday Things.”
Pinterest is a social media platform where users can discover and save ideas for various interests such as recipes, home decor, fashion, and more. The desktop version of Pinterest provides a user-friendly interface with features like creating boards, searching for ideas, and exploring content based on categories.
Todoist claims to be “the world’s #1 task manager and to-do list app”. To explore that strong statement, let’s examine basic task creation and task ordering through the lens of Don Norman’s principles and concepts as laid out in his book The Design of Everyday Things. For this critique we’ll focus on the native app experience in iOS.