Design Critique-NJ Transit (MyBus & Trip Planner)

 

The NJ Transit Mobile App provides an easy way to make travel plans, buy and display passes and tickets, and get transit information. Overall, the application is useful for most of users. But the first time I use this app, I feel like the application is not easy for me to use. This article aims to evaluate the “MyBus” and “Trip Planner” function in NJ Transit from a perspective of first time user and then provide a research strategy to improve it.… Continue Reading »