Empathy Mapping: Getting into the User’s Head

 

Another mapping technique to get into the head and feelings of a user to better understand problems and begin finding solutions.

There are a number of mapping techniques out there for UX people to use and learn about user behavior such as story mapping and journey mapping. And these are very effective in identifying and understanding problems with the entire user experience with a service or product.
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Measuring and Detecting Emotions: Do We Really Know How You Feel?

Image Credit: MIT News

Think about the apps, websites, and other digital products that we encounter everyday. How do we feel when using them? Have we been pleased by some of them while annoyed by others? Are we aware of our reactions and behaviors when such feelings occur? Think of the times when we have the urge to abandon a website or uninstall an app out of frustration, and we will understand how much emotion weighs in those interactions.… Continue Reading »