Design for Difficult Contexts – The Imperative of Functionality and the Uses of Pleasure

 

Designing for difficult contexts—for situations where a product or interface is serving users in heightened emotional states or positions of physical or sociopolitical vulnerability—presents particular challenges to the designer. Literature on the issue stresses the importance of ensuring that general usability principles are part of the design process (e.g., functionality, flow, aesthetics, task success, and user satisfaction), as well as working with additional measures and guidelines based in previous research and user feedback (e.g., pleasure, meaning, and measures in alignment with care-expert best practices) to guide designing for these special contextual environments.… Continue Reading »