Redesigning the CUNY Graduate Center Library’s Website: A Design Story

Scope

The CUNY Graduate Center (GC) Library is in the process of revamping its digital presence. In order to do this in a way that centers the user’s experience, a careful examination of user behaviors, desires, knowledge, and expectations is required.

My design team, Team Buttons, set out to research the library’s target users in all of these aspects in order to provide the GC Library with the best possible high-fidelity prototypes to help guide the library’s website design process for desktop and mobile interfaces.… Continue Reading »

My thoughts on service design

There are so many definitions of service design, and it seems that there’s not even one unified description. Synthesizing consensus, I summarize the definition as follows: service design is the process of making each stakeholder coordinate effectively through systematically and organically excavating and optimizing touch-point experience during service process, and finally achieve perfect user experience.

The concept is a little complicated, firstly, I will give a simple example: there are two coffee shops with the same distance, same coffee taste, and same price, which one will you choose?… Continue Reading »