Why Governments Need to Look Beyond Digital Experience Design, and Embrace Interdisciplinary ‘Service Design’

Over the past five years, federal, state and local governments have demonstrated their growing realization that good design can have a tangible impact on citizen engagement and public service delivery. Initiatives like the creation of the NYC Digital Playbook, a digital experience design guide for New Yorkers, and Usability.gov are evidence that governments are taking a leap to meet the bar that’s been set by the Ubers and Turbotaxes of the private sector.Continue Reading »

Reticles, Controllers and Buttons: Common Interactions in VR


Ivan Sutherland’s Sword of Damocles VR apparatus – 1968

Virtual reality has stubbornly withstood decades of technological limitation and continual market failure to finally reach the threshold of public adoption. It has the honor of predating the first GUI, has successfully captured the public’s imagination and has undergone several iterations of consumer products. With the technology inside our smart phones giving us the opportunity to dive in to VR and experience its potential as a medium, it is becoming more and more important to design interfaces that afford users control.… Continue Reading »

Bringing real life big ideas

Today’s complex design problems need a holistic approach for understanding and creating solutions. With the development of broad range of knowledge and information, interdisciplinary design is the design which related to innovation ideas and experiences from many different fields (Laurel 193). It is the emerging and new kind of design which fosters the designer in design strategist, brand or service, sustainable, public value, and social innovation (Laurel 194).… Continue Reading »

Meet Antoinette Colaizzi, A Champion for the User

As a UX Researcher and Strategist, Antoinette Colaizzi has spent 25 years in the field leading design and research efforts for Web-based, mobile, and desktop applications.  She is currently a managing consultant at IBM Watson Health and an IBfeature-2M Design Thinking practitioner.  We spoke recently about her career journey from systems engineer through the early days of “usability”, and the path to User Experience.  Continue Reading »

Putting the Reader First: A Conversation with Dante Meick


I recently sat down with Dante Meick, lead designer at Atlantic Re: think, the creative marketing department of Atlantic Media, publisher of The Atlantic magazine. As technology evolved, Dante learned the UX tools that would allow him to optimize digital experiences and other mobile products that give their users the best possible interaction with content.

Karen: Tell me what you do?Continue Reading »

User Research VS. UX Design


I interviewed a UX designer who is working in a cloud computing company which is providing services to other enterprises. The interview lasted for 18 minutes, from the interview, I learned how a UX designer work in a typical day, what’s the role of a UX designer in his company, the challenges a UX designer faced, and how UX designer communicate with users, etc.… Continue Reading »

IoT device and UX designer: Importance of understanding hardware for UX designers



Image from https://en.wikipedia.org/wiki/Internet_of_things


In 2016 IoT(Internet of Things) is not an unfamiliar term: Amazon Echo TV commercial airs on prime time. You can find Nest Protect (smoke alarm) easily at an end aisle of Home Depot. Even if there will be some challenges for IoT to be more mature, as smartphones prevailed our lives in a flash, IoT devices will do.  Continue Reading »

The Insider’s Look: How Autism Friendly Spaces May have Influence in Usability Testing



As I have mentioned in the past, I was part of a special organization called Autism Friendly Spaces.  This organization specialized in helping certain organizations cater to people who are on the Autistic Spectrum.  The tools at their disposal include task managers, rooms designated for quiet time, toys to help those who need something to fidget with in order to feel comfortable, and more.  … Continue Reading »

Design Critique: MTA Bus Time (iPhone App)



Early last week, urban planning think tank TransitCenter tweeted a data visualization that presented a befuddling statistic: despite NYC’s growing population and record subway ridership, MTA public bus ridership has plummeted nearly 16% since 2002. TransitCenter’s research indicates that this remarkable decrease in ridership is a symptom of the “declining quality of bus service,” and the MTA Bus Time app is just one component of call to action spearheaded by public officials to rethink and turn NYC’s failing bus system around (TransitCenter).  Continue Reading »