Hey Cortana, How would you evaluate the usability of a VUI?

The screen has become the predominant and default way for humans to interact with computers, but everyday voice based interfaces are becoming more and more advanced. Last Friday, Richa and I sat down with Omri Dvir, a Senior Design Lead at Microsoft who works on Cortana, to learn more about usability considerations of voice user …

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What’s the design system? How can you start?

A great digital product isn’t built in a short period of time. However, it requires several communications across the team and adapts in many iterations. As a UX professions, you may wonder are there any techniques or tools that help this process more efficient and also results in better outcome? Design system is a methodology …

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Chatbots in our life: How to design a chatbot?

A chatbot is an artificial intelligence that provides the conversational interface to aid users with a set of tasks through text or audio. It was first introduced in 1950. Alan Turing, an English mathematician and computer scientist, outlined the Turing artificial intelligence test in his paper “Computer Machinery and Intelligence” (Dermoudy, 2018). The recent blooming of …

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A Secret Weapon to Enhance UX: Microcopy

Microcopy might be a relatively strange term for many people. Even designers know what it means, microcopy is easy to be overlooked in the design process. However Microcopy is everywhere in our digital product. From the label on a call-to-action button, to the pop-up message on a certain interface, designers use it involuntarily as a …

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User Journey Mapping: Walking in your User’s Shoes

Journey-driven transformation is a powerful, end-to-end approach for creating exceptional “customer experiences” that drive revenue, profitability, and sustainable competitive advantage. As said by Ann Lewnes, EVP and CMO of Adobe: The term ‘customer experience’ won’t exist in the organization of the future. It will be so deeply entrenched in a company’s product, process, and culture that …

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Fool me twice, shame on UXD: How to reduce risk during product redesign

You’ve released your product and it didn’t go as you had hoped. Or maybe it was well-received, but you’re always looking for ways to be better. A great way to reduce risk during product redesign is to incorporate user experience. User experience design will cater to the needs of your user base by incorporating their …

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Expert Voices: Why and how design decisions should be informed by research and data

I had the opportunity to listen to a talk on “You are not the user- Why and how design decisions should be informed by research and data” by Christina Ou, who is a product designer at Percolate.  The talk was given as part of an event called HexHacks, which was a UXathon run by Hexagon. …

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Integrating Usability Research at Yahoo Finance

Brandon Whightsel is Design Director at Yahoo Finance, where he has worked for six years. Prior to that, he worked at the Wall Street Journal, Reuters, AOL, and CBS News. We sat down to talk about how UX research and usability evaluation are integrated in his team’s work. The following transcript has been edited for …

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Spreading the Gospel of UX Design in an Agile World

Most people in software development are familiar with the Agile methodology – a system that emphasizes quick iteration and reactive planning. The last few years have seen a rise in Agile adoption, and therefore a rise in quickly developed, functional technology. However, many implementers of this technique don’t take into account UX research and design, …

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