What is Cunard and the Aquitania?: Luxury Cruises & A System for Improved Digital Experiences Cunard: A Premium Ocean Liner Company Cunard is a luxury ocean liner that offers high-end services such as cruises and trips to various destinations. Cunard has a rich and lengthy history and was founded in 1839 by Sir Samuel Cunard. […]
Cunard: All Aboard the Aquitania Design System! Read More »
Designing an intuitive Sustainability Calculator for NYC Event Planners. The Partnership Behind the Project Town+Gown: NYC is a city-wide initiative that connects researchers with New York City agencies to tackle civic challenges. For this project, Town+Gown partnered with the New York City Department of Sanitation and the Mayor’s Office of Operations to support more sustainable
Helping NYC Event Producers Measure and Reduce Their Carbon Footprint Read More »
LEGO.com serves kids, parents, and adult collectors across decades of brand equity, but the experience often feels inconsistent from page to page. Klods is a design system that gives LEGO’s product teams a common kit of bricks, modular, consistent, inclusive, playful, so they can spend less time reinventing components and more time on the work that matters.
Klods: Building a Design System Brick by Brick Read More »
Roughly 6 million animals enter US shelters each year, and most adopters get overwhelmed before they even start. Purrfect Match reframes adoption as matchmaking instead of search, pairing users with pets that fit their life.
We’re all looking for that Purrfect Match Read More »
Reimagining the student club lifecycle through service design research and co-design at Pratt Institute Student organizations are often seen as independent communities run by students. But during our service design research with Pratt Institute’s Office of Student Involvement (OSI), we discovered that much of the club ecosystem quietly depended on invisible labor, informal knowledge sharing,
What Happens When Student Organizations Depend on One Person? Read More »
The Thyssen-Bornemisza National Museum asked our team to evaluate how well their website supports international visitors planning a trip. Through seven in-person and remote user test sessions conducted on mobile devices, we identified three critical usability issues around hours of operation, navigating through the “Masterpiece” section of the website, and the ticket and checkout process.
Streamlining Museum Trip Planning Read More »
Group: Shane Lai, Arsh Kaushik, Tommy TianCourse: INFO636 – Conversational UX DesignAuthor: Tommy TianResponsibility: Define the purpose of the agent, name the agent, write the contentTime Lapse: April 2026 – May 2026 Overview of BuildMyGym “BuildMyGym” is an AI-powered personal training planner agent which helps you plan your training schedules, moderate your training sessions, and
Designing a Voice Assistant’s Foundation – BuildMyGym Read More »
About Purrfect Match Purrfect Match is a mobile application that aims to match users with pets that most match their lifestyle and needs. We decided to develop this product to help more pets not only find homes, but also to boost the number of successful adoptions. This application aims to specifically help elderly pets, pets
The Purrfect Match Read More »
Team: Elizabeth Serjantov, Roshni Ganesh, Vasilios NikolopoulosDuration: 14 weeks (February – May 2026) Client: United Nations Digital Library | https://digitallibrary.un.org Methods: Eye-Tracking Sessions, SUS Questionnaire, RTATools: Figma, Usertesting, Tobii Eye Tracker, Zoom, Google Survey Abstract The UN Digital Library (digitallibrary.un.org) is designed to provide global public access to UN documents and knowledge resources. While the platform is intended for broad
Enhancing Visibility and Usability in the UN Digital Library Help & Support Experience Read More »