Author name: IAN LU

Delight Users with Kano Model

Introduction It is always significant to make users delightful when engaging with the products, however, it can be extremely challengable either to measure their emotional reactions towards products or to prioritize them. This is where Kano Model comes into play, which is used for measuring¬†desirability of different product features. This post will breifly¬†introduce this method …

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Design Critique: WhatsApp (iPhone app)

Conversation Page of WhatsApp Description The conversation page of WhatsApp is what shown after user clicks any individual/group chat in chat list of the app’s 4th main tab, where they can communicate with other users through rich text, voice messages voice calls or video calls. In addition, it also supports document, location and contact sharing …

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