Good Intentions ≠ Good Research: Identifying & combating cognitive bias in usability research

Image credit: KnowYourMeme.com Ignorance is not bliss There’s an old saying you might have heard. It goes something like this: “fool me once, shame on you; fool me twice, shame on me.” Usually, this is said after a series of betrayals by a friend, a family member, or a loved one. But could it reach into …

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Design Critique: Calm (iOS app)

Calm is an app that aims to reduce anxiety and stress through guided meditations, nature sounds, and sleep stories. A wide range of preferences are accommodated: hurried users can quickly launch a 10-minute “Daily Calm,” while users seeking specificity can pursue 30-day programs centered around a particular theme. Named Apple’s 2017 App of the Year …

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