Empathic Design in the U.S. Immigration Services Portal

At first sight the U.S. Citizenship and Immigration Services (uscis.gov) portal is as expected — sporting the banal palette and the perfunctory ineffectiveness of American bureaucracy. Government websites are not known for their cutting edge technological capabilities or innovative graphic/UX design. As a culture, we forgive them their usability sins for the vital services they …

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Design Critique: Brooklyn Public Library – Immigrant Services

Brooklyn Public Library’s Immigrant Services page provides access to the library’s resources including social workers, legal aid, and printable documents. The homepage uses graphics, text in 21 languages, and paths to and from related pages throughout BPL’s website. BPL’s institutional pride is providing comprehensive community services and universal accessibility. The opportunity to utilize “radical innovation” (p. 281) in …

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