Design Story: NYC311

For our group project in Information Architecture and Interaction Design, Chris Orellana, Yilan Ye, and I chose to focus on a hypothetical redesign of NYC311, a government website which provides NYC residents with city services and information (actual site: https://portal.311.nyc.gov/). During the semester, we went through a thorough design process, from user research to wireframes …

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Evaluation Story: Testing Engagement for the Innocence Project

In fall 2019, as part of our final project for Usability Theory and Practice, I and three others carried out user testing for the Innocence Project, a nonprofit which seeks to free wrongly convicted criminals through DNA testing and advance criminal justice reform. Our evaluation used in-person user testing, resulting in a detailed report and …

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Integrating Usability Research at Yahoo Finance

Brandon Whightsel is Design Director at Yahoo Finance, where he has worked for six years. Prior to that, he worked at the Wall Street Journal, Reuters, AOL, and CBS News. We sat down to talk about how UX research and usability evaluation are integrated in his team’s work. The following transcript has been edited for …

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Design Critique: World Bank Open Data (desktop site)

The World Bank is one of the foremost providers of global development data. Through its Open Data website, users can find, visualize, and download hundreds of datasets. This design critique will focus on this example page, since many users will land on a page like this without seeing the homepage (as I have in my …

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