My thoughts on service design

There are so many definitions of service design, and it seems that there’s not even one unified description. Synthesizing consensus, I summarize the definition as follows: service design is the process of making each stakeholder coordinate effectively through systematically and organically excavating and optimizing touch-point experience during service process, and finally achieve perfect user experience. …

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Design Critiques: Universe — Small blocks to make big things (iPhone App)

Universe is a new environment for radical expression and experimentation. It’s an app. But moreover, it’s an instrument, a medium, and a community all-in-one. The atomic unit is a verse, a 3×5 grid for infinite creativity: art, stories, interactive experiences, radical video collages, immersive soundscapes, musical instruments, even games. Or go the practical route: make …

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