Remote User Testing: Strengths and Weaknesses

Remote user testing has a reputation for being a quick and dirty evaluation method, but like other methods it has strengths, weaknesses, and best use cases. Remote user testing can be divided into two types: moderated and unmoderated. In unmoderated remote user testing, the evaluator and user are not in the same place, and the …

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Data-Driven Design and UX: Mutually Exclusive?

Data-driven design sounds pretty self-explanatory on the surface: collecting data about activities  of users on a website and making key design decisions based on the insights garnered from these numbers. Using this data from web analytics to make design decisions can be a cheaper, automated, and potentially quicker way to know what users want. Or …

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UX and Usability for Reference & Public Services

How could the methods, values, and attitudes of UX and usability research be applied in thinking about library public services—experiences which may or may not involve interacting with a digital interface? Many point out that librarians already test user experience. Assessment of library use, and even experience in particular, is an established feature of reference …

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What about GitHub?

Repo? Forking? Pushing? Pull request? Merged? We’ve all heard about Github, but unless you are a programmer, you probably don’t understand exactly what it is nor how it works. In simple terms, Github is a code sharing and publishing service that allows versioning, collaboration, access control, task management, wikis, bug reporting, and feature requests. The …

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Framer.js: Prototyping Interactions With Code

Framer is a Javascript-based prototyping tool that is becoming one of the most popular tools in design communities. It is a code based platform that allows for the rapid prototyping of interactions, which is increasingly important as the majority of designers are creating for mobile. Though it comes with a steep learning curve (especially for …

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Social Listening and UX: Enhancing the Customer Experience

  In his 2013 Medium article, Kevin Ashton wrote, “Social media is not a bullhorn for broadcast but a coffee shop for conversation.” He goes on to outline how he has used social listening to better inform the design of different products to create a beautiful user experience: “User-generated reviews are the best possible way …

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