Design Critique: MAPS.ME (Android App)

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MAPS.ME is a mobile navigation application for iPhone and Android, built on top of crowd-sourced OpenStreetMap data. The application is a source for offline maps to help users who need to navigate areas with limited internet connection. The attributes of the offline maps will be critiqued based on design principles from Don Norman’s book, “Design …

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Service Blueprint: understanding the process driving the digital journey

Introduction Proposed in 1982, Service Design has become increasingly popular. According to the NN Group, it is the planning and organizing of a business’s resources to improve employee and customer experience. A key Service Design deliverable is the Service Blueprint. It serves designers by mapping “service interaction in enough detail to verify, implement and maintain …

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