Introduction to Service Safari

Service Safari is an exploration of service from a customer experience perspective. This methodology is commonly used by service designers; however, recently ux designers have been using this methodology to help them in their early research phase.

Service Blueprint: understanding the process driving the digital journey

Introduction Proposed in 1982, Service Design has become increasingly popular. According to the NN Group, it is the planning and organizing of a business’s resources to improve employee and customer experience. A key Service Design deliverable is the Service Blueprint. It serves designers by mapping “service interaction in enough detail to verify, implement and maintain …

Read more