Protected: Museum of Sex: Embracing Cell Phone Usage in A Museum
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Service Design
Introduction to Service Safari
Service Safari is an exploration of service from a customer experience perspective. This methodology is commonly used by service designers; however, recently ux designers have been using this methodology to help them in their early research phase.
Service Blueprint: understanding the process driving the digital journey
Introduction Proposed in 1982, Service Design has become increasingly popular. According to the NN Group, it is the planning and organizing of a business’s resources to improve employee and customer experience. A key Service Design deliverable is the Service Blueprint. It serves designers by mapping “service interaction in enough detail to verify, implement and maintain …
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