Author name: Claire Jen

Claire Jen is a Design Assistant at Nielsen Norman Group, where she contributes to video and social media production to enhance UX concepts and strengthen NN/g’s brand identity. Based in Brooklyn, New York, she is currently pursuing a Master of Science in Information Experience Design at Pratt Institute.

With a background in Commercial Design from National Taiwan University of Science and Technology, Claire honed her skills as a visual designer at Phrozen Technology (3D printer manufacturer). Her passion for user-centered product development and research-based information architecture led her to transition into UX, where she aspires to bridge the gap between research and design.

Case Study Title: Improving Patient-Caregiver Communication for Healthcare Management: ERbuddy Application Design

Improving Patient-Caregiver Communication for Healthcare Management: ERbuddy Application Design

/ / Projects

Team: Timeline: February – May, 2025 Client: ERbuddy, Inc. A Shared Vision for Better Care Project Overview Born in New York City, ERbuddy set out to transform how patients and caregivers communicate. Recognizing the challenges faced by elderly patients and their families in managing care and staying informed, the app was designed with real people […]

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