Author name: Claire Jen

Claire Jen is a Design Assistant at Nielsen Norman Group, where she contributes to video and social media production to enhance UX concepts and strengthen NN/g’s brand identity. Based in Brooklyn, New York, she is currently pursuing a Master of Science in Information Experience Design at Pratt Institute.

With a background in Commercial Design from National Taiwan University of Science and Technology, Claire honed her skills as a visual designer at Phrozen Technology, a 3D printer manufacturer. Her passion for user-centered product development and research-based information architecture led her to transition into UX, where she aspires to bridge the gap between research and design.

Design Critique: Letterloop

Claire Jen / February 18, 2025 / Design Critiques

In a world where social media can be overwhelming and impersonal, Letterloop offers a refreshing and authentic way for people to stay connected. As someone who values meaningful human connection with the people around me, I was eager to explore how well this platform fosters engagement. Letterloop is a private group newsletter service that connects […]

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