Author name: Tina Chesterman

Libby is a free app for borrowing and reading ebooks, magazines, and audiobooks from public libraries. With the app, users can input their library card information to borrow and read library books directly on their smartphones, tablets, or kindles. In this article, I will specifically critique the usability of the Libby iPhone app using theories and principles from Don Norman’s book, The Design of Everyday Things.