Project Overview Client: NYC Department of Consumer and Worker Protection (DCWP) Focus: Home Improvement License Portal This project aims to enhance the online experience for individuals applying for or renewing a DCWP Home Improvement License. The current process presents usability challenges that can lead to confusion and delays for applicants. Through user-centered research and design, the project […]
A Streamlined Path to Licensing Read More »
Introduction The Discover Bank mobile app allows users to manage their bank and credit card accounts, pay bills, and deposit checks, among other things, all in one place. This design critique aims to examine the Discover Bank mobile app’s user experience by reviewing three features: view credit card transactions, search transactions, and tag/manage transaction tags.
Design Critique: Discover Bank iOS Mobile App Read More »
Introduction The AirPods Pro 2’s hearing health features can help people with mild to moderate hearing loss hear their surroundings (voices, music, and sounds) more clearly. Users can complete a clinically validated hearing test and access hearing health metrics on their iPhone, and the AirPods Pro 2 will adjust the audio output based on their
Assistive Technology: AirPods Pro 2 Hearing Health Features Read More »