Author name: Yuxin Tao

Among all of the online education website, I’ve tried several and even they’re focus on different trajectory, the one that hooks me and motivate me to complete is Coursera which delivering a very “flow” experience. User-centered design employs empathy and in turn increases satisfaction of the end-users. This design critique will be using Norman theories from “The Design of Everyday Things” to analyze the good and bad designs Coursera utilizes.