Expert Voices: A View From the Top with Fabrizio La Rocca

Fabrizio LaRocca is the Vice President for Corporate Design at Penguin Random House. With a 30-year career spanning print and digital publishing while leading a team of UX and visual designers, I got a chance to speak with Fabrizio about how he got started in publishing, career milestones, putting customers first, and communicating design ideas […]

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Research in the Real World: Talking with Frank Lockwood of 360i

I talked with Frank Lockwood – Group Director, Experience Design at 360i – about his entry into UX, his methods of research, workflows and strategies for achieving true user-centric experiences. How did you get into the UX field? My degree is in Visual Communications (Art Direction). While I was in college I taught myself front-end development

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My thoughts on service design

There are so many definitions of service design, and it seems that there’s not even one unified description. Synthesizing consensus, I summarize the definition as follows: service design is the process of making each stakeholder coordinate effectively through systematically and organically excavating and optimizing touch-point experience during service process, and finally achieve perfect user experience.

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