Research in the Real World: Talking with Frank Lockwood of 360i

I talked with Frank Lockwood – Group Director, Experience Design at 360i – about his entry into UX, his methods of research, workflows and strategies for achieving true user-centric experiences. How did you get into the UX field? My degree is in Visual Communications (Art Direction). While I was in college I taught myself front-end development

Research in the Real World: Talking with Frank Lockwood of 360i Read More »

My thoughts on service design

There are so many definitions of service design, and it seems that there’s not even one unified description. Synthesizing consensus, I summarize the definition as follows: service design is the process of making each stakeholder coordinate effectively through systematically and organically excavating and optimizing touch-point experience during service process, and finally achieve perfect user experience.

My thoughts on service design Read More »