Case Study: Smithsonian Institute Traveling Exhibition Services (SITES)

Overview We were approached by the Smithsonian Institution Traveling Exhibition Service (SITES) to conduct a usability evaluation of their site with a goal of generating more leads for their organization. We conducted a series of moderated usability tests with ten participants we recruited through Pratt’s listserv as well as outreach to former clients of SITES. …

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Smithsonian Learning Lab Search Tool Evaluation Report

We are interested in better understanding how users search for collections – user-created aggregations of resources designed for learning – on the Lab website, and whether or not these searches are successful or unsuccessful. Answering these questions will help us better understand what users are looking for on the Lab website, Smithsonian educators understand what gaps they can fill with the creation of new educational content, and our team to improve our user guidelines for ensuring collections are easily discoverable.”Our analysis focuses on the needs of educators and learners, the Lab’s main target audiences, but incorporates data from other users such as museum educators and enthusiasts.