user research

Growing Highly-engaging User Pool through User Research & Revising UI/UX design for Knowunity (iOS App)

CLIENT Knowunity DISCIPLINE User Research, UI/UX Design TIMELINE 4 weeks MY ROLE Client ContactUser ResearcherUser Experience Designer MEMBERS Magdalena FragaTiantian ShaoQing Yang TOOLS Figma, Figjam, Dovetail, Google Forms, Google Sheet, Calendly OVERVIEW Knounity: EdTech App that Facilitates Academic Content & Perspectives Sharing Knowunity, Europe’s fastest-growing EdTech app, boasts 9 million users across Europe and the …

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Smithsonian Learning Lab Search Tool Evaluation Report

We are interested in better understanding how users search for collections – user-created aggregations of resources designed for learning – on the Lab website, and whether or not these searches are successful or unsuccessful. Answering these questions will help us better understand what users are looking for on the Lab website, Smithsonian educators understand what gaps they can fill with the creation of new educational content, and our team to improve our user guidelines for ensuring collections are easily discoverable.”Our analysis focuses on the needs of educators and learners, the Lab’s main target audiences, but incorporates data from other users such as museum educators and enthusiasts.

Humanizing Online Events and Donation Flows for NYC Urban Fellows Alumni Association

Introduction Whether a neighborhood, a college campus, a civil service program, or a well-attended Twitch channel, it’s hard enough already to move away from a community without fearing that you might lose touch with those you love once you leave. For many of us, beginning in March 2020, this worry came unexpectedly true as we …

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Contextual Inquiry – Understanding your users in their environment

Contextual inquiry is a semi-structured field interview method conducted to obtain information about the context of use of any service or product. The participants are interviewed one at a time in their natural environment, while they perform their daily tasks to show how they use the product or service. As the users are interviewed in …

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