Call-to-Actions did confuse you!

What is Call-To-Action?

→ Call-to-Action is a simple marketing term used to describe a graphic/text/button that prompts the user to take a DESIRED* action.

DESIRED* -> Desired by the Marketing & Content Team

Where is it seen?

How to create the Perfect CTA?

Maintain a Clear Hierarchy

→ Let the important ones stand out. Give appropriate weightage.

→ Make it easy to understand with/without the supporting text.

→ Should make sense in isolation and explain whatever it links to.

Communicate Value & Be Clear

→ Copyrighting for the web is a real art, and writing the perfect CTA is a huge challenge.

→ Never let the question arise from the visitor – “What’s in it for me?”

→ It should be clear in visibility.

The Gentle Art of Persuasion

→ Simple words can increase the sense of urgency & immediacy.

→ Strong Action Verbs like Register Now!, Watch the Video, Learn More, Compare, etc.

The Secondary Nudge

→ A secondary line of text copy, positioned near the CTA can support your primary message. It can be used to answer the user’s concerns about a service/feature/benefit that will in-turn increase conversion percentage.

 

Icons Do HELP!

→ Icons can enhance a CTA by communicating a bit of extra information.

For example: A right arrow can increase urgency and imply a positive forward movement. A left arrow implies going back or undo. A padlock implies safety or security.

 

NEVER Disappoint the user!!

→ Once the user has acted on your CTA, make sure you deliver what you promised them and carry it through, otherwise you’ll lose them fast!

Test, Measure & Refine

→ The only way to understand your audience is by testing different design and word combinations.

→ Test techniques by A/B Testing & Multi iterative Testing.

References -https://www.realadventure.co.uk/crm-life/ten-tips-for-successful-calls-to-action/

Design Critique – Swiggy [iOS App]

 

Swiggy is a food-delivery app providing seamless food ordering and delivery on-the-go in the Indian market currently. The user/customer is allowed to make a purchase of food through the app from the restaurants available and open near them (or atleast in the range of the delivery guy).

The branding is primarily focussed around the colour “orange” & their logo, which quite resembles the icon for a “location/delivery”.

Fig 1.1 shows the view through the home screen of the app, “whats new” & “trending” restaurants  around. 

Overview – Good discoverability and understandability

The Swiggy app is quite easy to understand. You don’t need to sign up until you are trying to place an order. The app shows up the available restaurant for the specific location (using GPS) with the time it takes for the delivery (which is very accurate).

Ordering Page – Good discoverability

After the user chooses the restaurant available to them, they are redirected to the product ordering page. It gives a glimpse of a huge image of the product along with its pricing (as expected), but could have been quite better if it was in a grid form as the current design is eating up the whole space which definitely is a con. It is definitely easy to discover the process of adding the product to the cart.

 

 

Cart Page

The cart page  allows the user to complete the order by finalising the quantities, adding the add-ons for their orders and completing the payment. It has simple & minimal view, but it could have been better if they utilised the screen’s resources in a better and optimised way.

After the Orders page, there comes a page for the tracking of the order which again has great User Interface following the same trend of the brand.

 

 

 

 

 

 

Feedback page

The feedback page for the order received, gives a simplistic approach that goes great with discoverability. The conversion rate for the feedback would definitely be at a good, since it gives a orange colour (which also goes with the branding) for each star when selected.

 

 

 

 

 

 

Orders Page

The orders page, i.e. the previous orders list has a simple approach again, following the same trend of Swiggy’s branding.

The “Repeat Order” button allows the user to repeat the same order with a click of a button.

 

 

 

 

Overall, Swiggy has a great User Interface and Branding. But I believe they should improve their User Experience by optimising the screen usage, i.e. using the screen’s resources to the fullest and adding the transitional effects around the app experience, which allows the user to be engaged and rememberable.