Asking Why: A Conversation with Faith Bolliger

Faith Bolliger is the Head of Service Design at AKQA, a global design agency with offices in North and South America, Europe, and Asia. Faith began her career in UX fifteen years ago and, over the years, she has held a variety of in-house and agency positions in both New York City and San Francisco. …

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Retail’s Getting Details: New Data Collection Tools Offer Retailers Insights into the Usability of Their Brick-And-Mortar Stores

Usability testing, fundamentally, seeks to understand the ease with which a user can find what he or she is looking for in a particular environment. The retail industry has always had a unique interest in understanding the usability of its environments as customer confusion and frustration can quickly translate to lost sales. While a variety of tools have been available …

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