Connecting seniors to vital resources through the Bay Ridge Center website
The Bay Ridge Center, a non-profit community organization providing support for older residents of southeast Brooklyn, wanted to test the usability of its newly-redesigned website, with a particular focus on its user-friendliness for seniors. After conducting a series of moderated remote user tests with a sample of older participants, we determined that while the website covers an impressive amount of information on a range of services, there were some findability issues that impacted accessibility.
