The ultimate goal of usability testing is to ensure that users have the best possible experience using an interface. This is a tall order, so it helps to have a diverse group of users testing the interface. One important group to consider is users with visual disabilities, since they use most technology in very different ways than non-disabled users. When inviting visually impaired users to test a product, it’s essential to understand how the testing process differs, and the reasons behind the changes.
Spotify is a popular music-streaming service that provides its users with access to millions of songs from a multitude of creators. WIth a Spotify account, a user can save their preferred music and access it from any device that supports Spotify—including mobile phones, computers, and web browsers. This design critique focuses on Spotify’s app for iOS devices.