Evaluation Story: Pratt Institute Library website

This usability test evaluated the Pratt Library website to assess the design overhaul that occurred last semester.    Our client was Nicholas Dease, a librarian at Pratt Library, as well as the head of technology and website design and implementation.  Particular emphasis was put on attributes that were requested by the client (attributes described below).  …

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Evaluation Story: SVA Library

Felicia, Nitya, Siddharth and I were assigned the client: The School of Visual Arts (SVA) Library. Phoebe Stein, the Digital Services Librarian, was our contact for the assignment. SVA has not done a major update to their website since 2015, so they were eager to test all corners of the website from many different perspectives. …

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Pratt Library’s Website: The Evaluation Story

The Beginning Working with our client Nicholas Dease from the Pratt Library was an absolute pleasure. From our first interaction to our last he always gave great constructive feedback. He knew exactly what he was looking for and was available whenever we needed feedback or had questions about specific details concerning our Usability Test. Nicholas …

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Creating an ethical usability study

Overview Ethical methods and procedures are critical when conducting research of any kind, and usability is no exception.  Processes regarding ethical treatment of study participants’ well-being and privacy have been well documented in a variety of fields including healthcare, pharmaceuticals, and other scientific endeavors.  It is within the past decades that these ideals have been …

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Chatbots in our life: How to design a chatbot?

A chatbot is an artificial intelligence that provides the conversational interface to aid users with a set of tasks through text or audio. It was first introduced in 1950. Alan Turing, an English mathematician and computer scientist, outlined the Turing artificial intelligence test in his paper “Computer Machinery and Intelligence” (Dermoudy, 2018). The recent blooming of …

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Usability Ethics — Privacy Concern and Cookies Consent

In this blog, “Cookie” is not the term for the product that people can easily find in grocery stores. The term “Cookie” that I am going to talk about in this blog is a computer science term to describe a small piece of data sent from website and stored in user’s local drive by the …

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UX KPIs and PULSE Metrics

UX KPIs UX KPIs means key performance indicators of user experience, which helps to reflect the overall goal of a product or a website. With UX KPIs, user experience becomes tangible and measurable. UX KPIs are divided into two main categories, which are behavioral UX KPIs and Attitudinal UX KPIs.  Behavioural UX KPIs measure what …

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Introduction to Service Safari

Service Safari is an exploration of service from a customer experience perspective. This methodology is commonly used by service designers; however, recently ux designers have been using this methodology to help them in their early research phase.

Remote User Testing with Accessibility

Getting feedback from a diverse group of people is important in creating a product that functions for all people. Accessibility should be thought about from the beginning of creation for every website and ADA guidelines should be followed. However, accessibility needs to be tested for throughout the entire process to ensure that the measures being …

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Design Critique: Brooklyn Public Library (Website)

Design Critique: The Brooklyn Public Library (Website) The Brooklyn Public Library ‘s website is a place where patrons can go to do research, borrow books and register to attend special events amongst many other resources. This evaluation will critique the Brooklyn Public Library’s website based on core usability factors. Visibility: “More options” Navigating websites can …

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