UX and Usability for Reference & Public Services

How could the methods, values, and attitudes of UX and usability research be applied in thinking about library public services—experiences which may or may not involve interacting with a digital interface? Many point out that librarians already test user experience. Assessment of library use, and even experience in particular, is an established feature of reference …

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What about GitHub?

Repo? Forking? Pushing? Pull request? Merged? We’ve all heard about Github, but unless you are a programmer, you probably don’t understand exactly what it is nor how it works. In simple terms, Github is a code sharing and publishing service that allows versioning, collaboration, access control, task management, wikis, bug reporting, and feature requests. The …

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Framer.js: Prototyping Interactions With Code

Framer is a Javascript-based prototyping tool that is becoming one of the most popular tools in design communities. It is a code based platform that allows for the rapid prototyping of interactions, which is increasingly important as the majority of designers are creating for mobile. Though it comes with a steep learning curve (especially for …

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Social Listening and UX: Enhancing the Customer Experience

  In his 2013 Medium article, Kevin Ashton wrote, “Social media is not a bullhorn for broadcast but a coffee shop for conversation.” He goes on to outline how he has used social listening to better inform the design of different products to create a beautiful user experience: “User-generated reviews are the best possible way …

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Designing a Solution to Online Learning

Educational Technology is currently a buzzword, and many startups have developed around ideas about how to use technology to better the educational landscape. One idea that has rapidly gained traction is online learning. From Coursera to Code Academy to taking university classes online, there are many ways to try and learn a new skill from …

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Qualitative or Quantitative: When do you ask your users and when your data?

Designing information experiences takes into consideration perception (engaging with the senses), cognition (engaging with the mind), emotion (engaging with the heart), and action (engaging with the body). Other factors such as capabilities, constraints, and context also influence experience, and the process of examining these details involves a great deal of research and evaluation both initially …

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