Lookback.io is a somewhat new tool designed specifically for usability testing. Once you have an account, setup is a simple matter of downloading and installing Lookback, then launching the app and making a test recording. Audio, video and screen actions are recorded and, upon finishing a session, video files are uploaded to your Lookback account.
Once the recording has begun, the app runs in the background and is unobtrusive for testers. It supports any Apple or Android product, and has a simple, elegant interface for mobile products that mirrors the desktop experience decently well.
Besides being a great choice for in-person usability testing, Lookback provides remote testing and remote observation options, enabling multiple observers to make notes in the interface, and communicate directly with testers via a chat widget.
I first utilized Lookback for a research project at Pratt, and have since begun using it for user research and testing with my UX department. We have had such a positive experience using Lookback that we recently purchased a license for our further research/testing needs.
Pros
Lookback’s pluses are many, including an extremely simple workflow to set up recording for an in-person session, as well as a modern, aesthetically pleasing and user-friendly interface. In addition, their team is very accessible and open to input from users.
However, Lookback’s main draw is in the fact that it is specifically designed for usability testing. Researchers don’t have to jury rig other screen/audio/video tools, or make do with much more complicated testing tools.
Cons
Lookback’s one flaw is in the slightly convoluted workflow for setting up a remote observation session. This is due mainly to sparse documentation, as, with a little trial and error, testers are capable of setting up the session.
Overall, Lookback.io is a highly functional, user-friendly tool that will doubtless emerge as a popular option in the industry.