Author name: Conner Meek

The Emotional Impacts of Opaque Algorithmic Features and Usability Challenges on Spotify’s iOS App

/ / Design Critiques

Abstract Overview: As the largest audio streaming service globally, the emotional experience of the Spotify app proliferates at a massive scale. This means that changes to its design and how it interacts with users’ emotions can have a significant impact, for better or for worse. For these millions of individuals, Spotify is one of the

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Design Critique: Copilot, Microsoft’s AI Chatbot (The Bing App for iOS)

/ / Design Critiques

Copilot is the newest iteration of Microsoft’s AI-powered chatbot technology, designed to provide users with access to a conversational interface to assist them with tasks related to productivity, discovery, and creation. To evaluate the user experience, I downloaded the Bing app for iOS and interacted with the Copilot feature myself.

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