The Concept Our Streets, Our Stories is an ongoing oral history project run by the Brooklyn Public Library. The program aims to collect the personal stories of community residents throughout Brooklyn neighborhoods through recorded interviews. As an Our Streets, Our Stories volunteer responsible for conducting interviews, I initially set out to design a web-based solution […]
Our Streets, Our Stories: A Case Study Read More »
I spoke with Chris Brown, who manages research for the Customer Experience team at Wiley, the company I work for. Our conversation covered Chris’s professional experience and role at Wiley. We talked about the meaning of the term “customer experience” and how it differs from “user experience.” The terms are confusing to many of us:
On Customer Experience and User Experience: A Q&A with Chris Brown Read More »
I met with Vikki and Akiko, usability researchers at Wiley Publishing, to talk about usability and its role at Wiley. Wiley is an educational content and software development company (although the word “publishing” is still part of the company name, Wiley is really much more technology-driven than this word implies). As usability researchers, Vikki and
A Discussion with the Usability Research Team at Wiley Read More »
The Epson LabelWorks label printer is a device for typing and printing label stickers like the kind you’d stick on file cabinets or mail boxes in apartment buildings. The device’s design fails mainly in that it presents a system image that is both difficult to understand and far more complicated than the average user likely
Epson LabelWorks Printer (Bad Design) Read More »
The doorbot is a both a physical device and an accompanying software application for mobile devices. In this post, I’m focusing on the physical device component as an example of good design. We bought the doorbot for our building when our buzzer system broke. The physical device mounts to the front of the building next to the
Doorbot (Good Design) Read More »