Author name: Kate Meizner

Why Governments Need to Look Beyond Digital Experience Design, and Embrace Interdisciplinary ‘Service Design’

/ / Ideas & Issues

Over the past five years, federal, state and local governments have demonstrated their growing realization that good design can have a tangible impact on citizen engagement and public service delivery. Initiatives like the creation of the NYC Digital Playbook, a digital experience design guide for New Yorkers, and Usability.gov are evidence that governments are taking […]

Why Governments Need to Look Beyond Digital Experience Design, and Embrace Interdisciplinary ‘Service Design’ Read More »

Design Critique: MTA Bus Time (iPhone App)

/ / Design Critiques

Introduction Early last week, urban planning think tank TransitCenter tweeted a data visualization that presented a befuddling statistic: despite NYC’s growing population and record subway ridership, MTA public bus ridership has plummeted nearly 16% since 2002. TransitCenter’s research indicates that this remarkable decrease in ridership is a symptom of the “declining quality of bus service,”

Design Critique: MTA Bus Time (iPhone App) Read More »