Ideas & Issues

Service design incorporates a lot of disciplines, including consumer research, interaction design, product design, industrial design, marketing, and even corporate strategy. It sounds a lot like UX design, but it’s not quite the same thing: UX may be built on the concepts of experience and context, but it’s primarily about creating products and apps. Service […]

Most media sites do not charge for their content online (though some are moving toward a paywall model such as the New York Times), so to generate revenue, they heavily on display advertising – those annoying flashy ad boxes you see on almost every site you visit. Display advertising on websites started out as fairly

Law, ever lagging behind the realities of our everyday lives, still has relatively little to say about the internet. It was only in 2003 that the Civil Rights Division of the Department of Justice began addressing “best practices” for the design of accessible government websites – thirteen years after the passage of the Americans with

One morning last week my phone was dead, so on my commute to work I looked around at the other people on the bus, and everyone else was buried in their cell phones. Every now and then an idealist pops up, haranguing this and moaning for the good ole days when people actually talked face

Today, I went into a Clinton Hill cafe on a break from work. It was 2pm, and the cafe was crowded with people. My latte was excellent, but my user experience was not. Where should I order? Are there separate lines for ordering food and ordering coffee and paying? Are these people in line or

The beginning of March signals many things to different people: the welcome arrival of spring, NCAA March Madness, and the beginning of the MLB season. But for those who are participants and spectactors of the art world, March announces the beginning of international art fair season. According to Art Forum’s calendar listing for art fairs,

This semester, I am enrolled in Pratt’s Digital Asset Management (DAM) class, and decided to compare my usability understanding with the DAM system development process. I first read three different articles that each approached the DAM usability topic differently. Monahan’s “DAM Good? Yes, It Can Be! – How to Make Users Love Your Digital Asset

Like many people, I spend a lot of time interacting with screens and being interrupted by various devices. I can’t remember the last time I went an hour without checking my phone, and I spend more time staring at pixels than looking at people. In this part of the world, we are never not connected,

The Cooper-Hewitt, Smithsonian Design Museum reopened in December 2014 after a three- year renovation, which Sebastian Chan prefers to call a “reboot”.  Chan, the Director of Digital and Emerging Technologies at the museum, recently discussed how the museum reconceptualized the way in which they communicated their collection to the public, as well as how they