Design Critique: Insight Timer (android app)

Insight Timer is the most widely used meditation app in the world and offers many features to support an online community practice. The platform connects thousands of global teaching practitioners with millions of meditators by providing access to free uploads of a variety of sessions. This app is for seasoned and novice meditators who seek tech

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Design Story: FUBU (For Users, By Users)

About the Project This project was done in Pratt Institute’s Information Architecture and Interaction Design taught by Craig MacDonald. For this project, my group and I were given the task of redesigning the information architecture for Sesame Workshop (www.sesameworkshop.org) that would make the site’s interface much more user friendly, increasing its usability through improvements of

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Journey Map: A Tool to Approach Customer Experience

The companies that focus on maximizing satisfaction, with regard to the entire customer journey, are more likely to increase customer satisfaction, loyalty and advocacy among their customers than companies that focus on parts of the business in a segmented way. In order to improve customer satisfaction, focus should be on the whole customer experience. Customers value the ability to be in constant and

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Storytelling in UX

  Everyone loves a good story, it’s how we connect and communicate with one another. Storytelling in user experience is no different. The benefits are more than just communicating and connecting with your audience – by approaching UX through the lens of a storyteller, one can significantly strengthen both the presentation as well as their

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