Who Moved My Navigation Menu? Considering Users’ Feelings in the Redesign Process

At this year’s IA Summit, Joe Sokohl gave a talk titled The Digital Place You Love is Gone, which touched on the loss people feel when a digital space they know well changes. People don’t like change in the digital realm any more than they like it in the “real” world. Such change can make

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Visitor Experience and User Experience: a Conversation with Karen Plemons

I recently had the privilege of interviewing Karen Plemons, who works in Program Evaluation in the Education department at the Metropolitan Museum of Art. Long before our interview, two friends who work in Educational Programming had enthusiastically encouraged me to reach out to her to learn more about UX at the Met (or her experience with UX

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Skeuomorphism And Crime: A Historical Perspective On Reactionary Design

Between late 2012, when Jony Ive replaced Scott Forstall as the lead of Human Interface at Apple, and the release of iOS 7 at the end of 2013, there was an explosion of writing online about what these developments meant for the design powerhouse and, as a consequence, for the future of product and software design

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Let’s Get Personal: Personalization & UX

Personalization was pioneered by Amazon when it introduced its book recommendation system (essentially a precursor of predictive analytics) in the late ’90s. Based on book purchasing history, a user was shown related book titles. Jakob Nielsen of the Nielsen Norman Group championed the book recommendation system as a success–users did not have to do anything, the system

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On Entering the UX Field: Insight from Two Recent Pratt Alumni

  I met up with Rachel Bronstein, Content Strategist at Real Art, and Hannah Goldstein, UX Designer at UNIFIED Oncology – Omnicom, to ask them about their job search experiences. Rachel and Hannah are recent Pratt SILS alumni (2015).  They both have concentrations in User Experience, and also held leadership positions in the UX/IA group (Hannah was

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Public Services 2.0: The Future of UX in Libraries An Interview with Nadaleen Tempelman-Kluit.

Nadaleen Tempelman-Kluit is currently the Head of the User Experience Department at NYU’s Bobst Library. I was particularly interested in interviewing Nadaleen, as she entered the UX field when it was just getting started. She also frequently helps Pratt students break into this field with internship opportunities. Because of this, I knew she would be

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