Who Moved My Navigation Menu? Considering Users’ Feelings in the Redesign Process

At this year’s IA Summit, Joe Sokohl gave a talk titled The Digital Place You Love is Gone, which touched on the loss people feel when a digital space they know well changes. People don’t like change in the digital realm any more than they like it in the “real” world. Such change can make

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Visitor Experience and User Experience: a Conversation with Karen Plemons

I recently had the privilege of interviewing Karen Plemons, who works in Program Evaluation in the Education department at the Metropolitan Museum of Art. Long before our interview, two friends who work in Educational Programming had enthusiastically encouraged me to reach out to her to learn more about UX at the Met (or her experience with UX

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