When it comes to online experiences, the technology for creating information experiences is often more advanced than the technology designed to document and capture them. But art collective (kind of?) Rhizome has a new tool for capturing online experiences—particularly social media interactions. The goal here is to create a contextual archive that is more like the […]
How could the methods, values, and attitudes of UX and usability research be applied in thinking about library public services—experiences which may or may not involve interacting with a digital interface? Many point out that librarians already test user experience. Assessment of library use, and even experience in particular, is an established feature of reference
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Kanban refers a display board for embodying and controlling repetitive workflow. It was invented in the 1950s in Toyota by Taichi Ohno to support the methodology of delivering the product to customers just in time (JIT), neither sooner nor later. Due to its many benefits, including the flexible plant system as well as the notion
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Repo? Forking? Pushing? Pull request? Merged? We’ve all heard about Github, but unless you are a programmer, you probably don’t understand exactly what it is nor how it works. In simple terms, Github is a code sharing and publishing service that allows versioning, collaboration, access control, task management, wikis, bug reporting, and feature requests. The
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Despite our collectively dim memories of the rough and tumble days of dial-up, you would be hard pressed to find someone willing to wait more than a few seconds for a website to load without a sigh at the very least, if not an aggressive eye roll. The negative impact of slow speed on usability
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After several weeks of presentations and learning about usability this semester, I decided I wanted to know more about eye tracking. Obviously, the name indicates what eye tracking is, studying questions like: Where does the eye go first? What does it look at the longest? What does it ignore? etc. But I wanted to learn
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Framer is a Javascript-based prototyping tool that is becoming one of the most popular tools in design communities. It is a code based platform that allows for the rapid prototyping of interactions, which is increasingly important as the majority of designers are creating for mobile. Though it comes with a steep learning curve (especially for
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With the “Internet of Things” (IoT) on the rise, we can now tangibly conceptualize our information spaces like never before: digital and physical lines have become blurred. The IoT makes this a plausible reality by having constant internet interconnectivity embedded in everyday objects. According to the Oxford Dictionaries, the IoT is defined as: “The interconnection
The IoT, Beacons, and Creating a Seamless Information Experience Read More »
Service design incorporates a lot of disciplines, including consumer research, interaction design, product design, industrial design, marketing, and even corporate strategy. It sounds a lot like UX design, but it’s not quite the same thing: UX may be built on the concepts of experience and context, but it’s primarily about creating products and apps. Service
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In his 2013 Medium article, Kevin Ashton wrote, “Social media is not a bullhorn for broadcast but a coffee shop for conversation.” He goes on to outline how he has used social listening to better inform the design of different products to create a beautiful user experience: “User-generated reviews are the best possible way
Social Listening and UX: Enhancing the Customer Experience Read More »