Reimagining the student club lifecycle through service design research and co-design at Pratt Institute Student organizations are often seen as independent communities run by students. But during our service design research with Pratt Institute’s Office of Student Involvement (OSI), we discovered that much of the club ecosystem quietly depended on invisible labor, informal knowledge sharing, […]

The Thyssen-Bornemisza National Museum asked our team to evaluate how well their website supports international visitors planning a trip. Through seven in-person and remote user test sessions conducted on mobile devices, we identified three critical usability issues around hours of operation, navigating through the “Masterpiece” section of the website, and the ticket and checkout process.

About Purrfect Match Purrfect Match is a mobile application that aims to match users with pets that most match their lifestyle and needs. We decided to develop this product to help more pets not only find homes, but also to boost the number of successful adoptions. This application aims to specifically help elderly pets, pets

What is the Hobby Harmonizer? : Making Room to Fully Disconnect The Problem: How might we match users to hobbies that match their daily and digital habits? Recently, a big trend being shared online is composed of people attempting to disconnect from their phones and live a more intentional and analog life. These people hope

Introduction – Starting with Trash and a Question Our project began with a pile of electronic waste and a simple question, “What’s the right way to get rid of batteries?” Can you just throw them in the trash? If not, what are we supposed to do? The search for an answer took us on a