Moderated Usability Testing

OnePratt is Pratt Institute’s centralized digital portal for academic, administrative, and campus resources. Over six weeks, our team conducted usability testing with students and staff to understand how users navigate the platform and complete key workflows. What began as an information architecture evaluation evolved into a deeper exploration of search, discoverability, and task completion, leading to recommendations that transform OnePratt from a collection of disconnected tools into a more connected and user-centered ecosystem.