UX and Usability for Reference & Public Services

How could the methods, values, and attitudes of UX and usability research be applied in thinking about library public services—experiences which may or may not involve interacting with a digital interface?

Many point out that librarians already test user experience. Assessment of library use, and even experience in particular, is an established feature of reference and instruction.… Continue Reading »

The Kanban Method in Lean UX

Kanban refers a display board for embodying and controlling repetitive workflow. It was invented in the 1950s in Toyota by Taichi Ohno to support the methodology of delivering the product to customers just in time (JIT), neither sooner nor later. Due to its many benefits, including the flexible plant system as well as the notion of mistake-proof (Poka-Yoke) and optimized system flow, this production system was implemented in the US and later recognized as one of the methods of a user experience strategy called ‘LeanUX’.… Continue Reading »

What about GitHub?

via github.com

via github.com

Repo? Forking? Pushing? Pull request? Merged?

We’ve all heard about Github, but unless you are a programmer, you probably don’t understand exactly what it is nor how it works. In simple terms, Github is a code sharing and publishing service that allows versioning, collaboration, access control, task management, wikis, bug reporting, and feature requests.… Continue Reading »

Eye Tracking: The Pros and Cons

After several weeks of presentations and learning about usability this semester, I decided I wanted to know more about eye tracking. Obviously, the name indicates what eye tracking is, studying questions like: Where does the eye go first? What does it look at the longest? What does it ignore? etc. But I wanted to learn more about how exactly eye tracking worked, since it’s not a method being used in class.… Continue Reading »

Framer.js: Prototyping Interactions With Code

Framer is a Javascript-based prototyping tool that is becoming one of the most popular tools in design communities. It is a code based platform that allows for the rapid prototyping of interactions, which is increasingly important as the majority of designers are creating for mobile. Though it comes with a steep learning curve (especially for those unfamiliar with Javascript), it is a valuable tool for designers to communicate interactions more effectively.… Continue Reading »

Social Listening and UX: Enhancing the Customer Experience

 

Social Listening Image

In his 2013 Medium article, Kevin Ashton wrote, “Social media is not a bullhorn for broadcast but a coffee shop for conversation.” He goes on to outline how he has used social listening to better inform the design of different products to create a beautiful user experience:

“User-generated reviews are the best possible way to understand how customers use products… Negative reviews are even more valuable than positive ones.

Continue Reading »

Guerilla Usability Testing

When most people think of usability testing, they tend to think of lab settings, where individuals seated at computers are following task, and being monitored by usability practitioners. However, not all usability testing take place in lab settings, at least not anymore. There are a number of testing methods being utilized by evaluators in the Usability community today.… Continue Reading »

Qualitative or Quantitative: When do you ask your users and when your data?

Designing information experiences takes into consideration perception (engaging with the senses), cognition (engaging with the mind), emotion (engaging with the heart), and action (engaging with the body). Other factors such as capabilities, constraints, and context also influence experience, and the process of examining these details involves a great deal of research and evaluation both initially and continually as products are tested and improved.Continue Reading »

Use of Personas in usability testing for academic libraries

As academic libraries move toward a more user-oriented approach, they are implementing various ways to test usability and user experience (Tempelman-Kluit, N., & Pearce, A., 2014). One that caught my eye was the use of personas. Personas are prototypes of actual users, developed through multiple means of research including interviews and surveys. The use of personas was first mentioned in Alan Cooper’s book The Inmates Are Running The Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity.… Continue Reading »