Tools & Techniques

What does an information experience design toolkit look like? Posts in this category describe, analyze, critique, and/or discuss emerging or established tools, techniques, methods, and approaches that inform or facilitate the design of great experiences.

Participatory design, help your stakeholders better define and scope their business

It is always easy to come out with an idea and share it with the team, but not every person is able to understand it and consider it as a business opportunity due to their background and knowledge. How do you make sure your ideas will fit into their business? Well, it is the time …

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Guerrilla Testing: Quick Validation at Low Cost

Guerrilla testing is one of the most effective and simplest (cheapest too) form of user testing to improve the quality of your product, and make sure people can use it for its intended purpose. Using guerrilla testing usually means going into a public place (e.g. a coffee shop, train station, etc.) where you can find a relevant audience to validate critical ideas or assumptions about your product.

How to measuring emotion and engagement to implement UX strategy into product?

Do you understand your mood throughout the day? “ Maybe or Unsure” is always a common answer. People are hardly recognize their own emotions, but nowadays our technology has been developed to recognize emotions and emotions began to become a major role in UX design process.  What is emotion? According to the definition of emotion …

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User Journey Mapping: Walking in your User’s Shoes

Journey-driven transformation is a powerful, end-to-end approach for creating exceptional “customer experiences” that drive revenue, profitability, and sustainable competitive advantage. As said by Ann Lewnes, EVP and CMO of Adobe: The term ‘customer experience’ won’t exist in the organization of the future. It will be so deeply entrenched in a company’s product, process, and culture that …

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