Author name: Michael Bove

Streamlining Museum Trip Planning

/ / News

The Thyssen-Bornemisza National Museum asked our team to evaluate how well their website supports international visitors planning a trip. Through seven in-person and remote user test sessions conducted on mobile devices, we identified three critical usability issues around hours of operation, navigating through the “Masterpiece” section of the website, and the ticket and checkout process. […]

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Design Critique: Spotify (iOS App)

/ / Design Critiques

Spotify’s iOS app enables users to discover, organize, and listen to music and podcasts through personalized playlists and libraries. The app emphasizes ongoing discovery through recommendations based on listening behavior, while supporting common tasks such as searching, saving, downloading, and sharing audio. Login Page When initially opening the app, Spotify prompts users to create an

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