Author name: Michaela Jackson

Team: Gerard Samson, Haochen Shen, Jiatong Gu, Jiten Thakkar, Michaela Jackson This case study provides an overview of the methodologies used in the moderated user testing, discusses the findings in-depth, and outlines the prioritized recommendations. It highlights the importance of continuous improvement in digital interfaces to meet users’ evolving needs and expectations, ultimately enhancing their