Playing Telephone: Ethically Presenting Qualitative Data in Usability Research

In 2001, Jakob Nielsen said the first rule of usability is not to listen to users. He wrote this in the context of user preferences and desires—users aren’t always the best judges of what a design should be—but there is a lot of value in analyzing user feedback in the context of usability testing. Observing

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A Conversation with Lindsey Sprague, UX Librarian at UNC-Charlotte

To broaden my perspective in my field of interest, I spoke with Lindsey Sprague, UX Librarian at the University of North Carolina-Charlotte, this past weekend about her job, how she got there, and some ethical considerations she takes in her research and practice. Prior to graduate school, Lindsey worked with clients to improve their services

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Image of an eye chart used to test vision.

Usability Testing for Visually Impaired Audiences

The ultimate goal of usability testing is to ensure that users have the best possible experience using an interface. This is a tall order, so it helps to have a diverse group of users testing the interface. One important group to consider is users with visual disabilities, since they use most technology in very different ways than non-disabled users. When inviting visually impaired users to test a product, it’s essential to understand how the testing process differs, and the reasons behind the changes.

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Service Blueprint: understanding the process driving the digital journey

Introduction Proposed in 1982, Service Design has become increasingly popular. According to the NN Group, it is the planning and organizing of a business’s resources to improve employee and customer experience. A key Service Design deliverable is the Service Blueprint. It serves designers by mapping “service interaction in enough detail to verify, implement and maintain

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