DON NORMAN

Chase App: Convenient Banking or Hidden Design Pitfalls? – A Design Critique

Photo by Rubaitul Azad on Unsplash Chase Bank’s mobile banking app offers a comprehensive set of features designed to make managing finances simple—from checking balances to paying bills and depositing checks. However, while the app provides essential functionality, some design choices could be improved to create a more intuitive and confident user experience. In this

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Design Critique: ClassPass—Pass or Fail?

ClassPass is a monthly subscription service where users can purchase credits that can then be exchanged for gym time, workout classes, beauty services, and more at participating locations.

Users can book classes at studios using the ClassPass website or via the ClassPass app. Each class is worth a different amount of credits depending on factors like the class type, studio, location, duration, and time of day. Once a user is signed up for a class, that amount of credits will be deducted from their monthly account.

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Design Critique – Bend: Stretching & Flexibility (Android App)

Bend is a wellness-focused app for users who want to incorporate stretching and light exercises into their daily lives. The numerous poses and well-curated programs help you target specific needs for your body and promote a healthy lifestyle. Its easy-to-use and colourful interface makes stretching an enjoyable activity.  While the app has taken some user-friendly

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