Introduction Early last week, urban planning think tank TransitCenter tweeted a data visualization that presented a befuddling statistic: despite NYC’s growing population and record subway ridership, MTA public bus ridership has plummeted nearly 16% since 2002. TransitCenter’s research indicates that this remarkable decrease in ridership is a symptom of the “declining quality of bus service,”

Figure 1. Amagansett Free Library homepage. Click to expand.   The desktop site for the Amagansett Free Library, as well at its mobile counterpart, inform users of the services, resources and events available to them as patrons of the library. Issue 1: Lack of a navigation bar across all pages leads to poor discoverability As

             The New York Public Library (along with most libraries) has wrestled with the challenge of providing an intuitive process for lending e-books. To bridge this wide gulf of execution, they recently released SimplyE, a mobile app that aims to drastically minimize the steps needed to fulfill the goal of accessing e-books from the near 300,000

MTA’s Subway Time smartphone application provides real-time arrival information for a select number of New York City subway lines. The app utilizes existing countdown clocks to display multiple arrivals for both directions of each line. Despite its limited functionality, Subway Time allows frequent riders to plan their commute. The design issues and proposed improvements highlighted