Expert Voices

“People understand the concept, but they don’t understand that it has to be done.”  I recently sat down with Dave Lumerman, the in-house usability tester at New York Life. Over the 15 years he’s been with the company, he’s evolved into user-tester after a career in animation, advertising illustration and web publishing. His approach has always been user- …

Crusader for Usability Testing: A Conversation with Dave Lumerman Read More »

Pamela Pavliscak is a design researcher who specializes in emotional intelligence and positive design. She is the founder of Change Sciences, a research think tank that investigates the way people experience technology in order to ensure that client companies provide the most positive experiences possible. She is currently writing a book, Designing for Happiness, to …

UX and Happiness: An Interview with Pamela Pavliscak Read More »

I recently spoke with Pablo-Alejandro Quinones, who works as a UI Designer at TheLathe (part of Greyhealth Group [ghg]), a “digital design and development company focused on helping healthcare organizations utilize technologies to connect patients, caregivers, and professionals.” We talked about the early days of UX, the importance of communication, and inspiration boards.

I recently spoke with Taimour Azizuddin, who has a background in Media Studies and works as an independent consultant–doing user research, usability testing, and various media analytics–for early-to-mid-stage startup companies. We talked about the unpredictability of his work day, the need to “speak the language” of co-workers who come from different discipline backgrounds, and the …

On User Research, Analytics, and Usability Testing: An Interview with Taimour Azizuddin Read More »

I recently spoke with Quinn MacRorie, a Pratt SI alum and UX Researcher at Constructive, which is “focused on helping nonprofit and educational institutions advance their missions by providing expertise in branding, web design, content, and technology.” We talked about Quinn’s time at General Assembly, her workflow at Constructive, and the challenges of visual design; the interview …

Process is Important: An Interview with Quinn MacRorie Read More »

I spoke with Chris Brown, who manages research for the Customer Experience team at Wiley, the company I work for. Our conversation covered Chris’s professional experience and role at Wiley. We talked about the meaning of the term “customer experience” and how it differs from “user experience.” The terms are confusing to many of us: …

On Customer Experience and User Experience: A Q&A with Chris Brown Read More »

At the end of February, I attended World IA Day (along with many other Pratt SI students and alums). I was impressed by many of the speakers but particularly enjoyed how Lindsay McGaan presented information- she made things clear, interesting and easy to follow. At the time of World IA Day she was working for …

A Brain for Simplifying: An Interview With Lindsay McGaan Read More »

I recently sat down with a friend-of-a-friend, Corey Burr, who is a UX professional based in New York. Corey is the lead UX/UI Designer for the Innovation Lab at Standard & Poors Ratings, and he has also created his own iPhone app called MadHat.

Drew Lepp is a user experience designer currently working in Washington, D.C. In 2010, she established Drew Lepp Designs which has evolved into an amazing network of developers, designers, illustrators, researchers, publicists, videographers and social media strategists. I am big fan of her style, particularly the thoughtful way she presents project findings and deliverables, and I …

Designing for Happy Users: A Conversation with Drew Lepp Read More »