Tools & Techniques

Introduction Quantitative Usability was considered as a statistic way to evaluate system and service efficiency and usability. However, it’s easy to mislead by the quantitative feedback, like Darrell Huff’s “How to lie with statistics”(Huff, 2010), without validity benchmarks, quantitative usability methods are delicate and useless. I introduce both advantages and drawbacks in this article, emphasize […]

Facial Response Analysis has provided companies and researchers with a unique look into how exactly their users are feeling, allowing them to gather a large amount of data and provide a better user experience. However, this method may not always pick up on specific or unique emotional expressions, causing inaccuracy amongst evaluation.      

    Every day we all feel a variety of emotions. And they vary depending on what tasks we try to accomplish. When it comes to usability testing, how do researchers know how users are feeling at each step of a task? Emotions in design can be measured in a variety of ways such as:

  In my research for locating pertinent information about user engagement and emotion and how it can be measured I discovered a long list of current practices and techniques that use everything from traditional questionnaires to more high tech instruments such as EEGS and VR. However, I decided to focus my research and this blog

Current consumer culture is being inundated with feedback requests in the form of user surveys and questionnaires. This may benefit the businesses requesting, but the technique is far from a user-centered approach. The Finnish company HappyOrNot is succeeding in a new form of customer feedback through the innovative use of emoticons to measure customer satisfaction.

Technologies malfunction, they break, they face errors and sometimes act unpredictability. Be My Eyes is an application that can help visually impaired users by connecting them to sighted users in real-time to assist them when technologies like screen-readers cannot.

If you’ve ever tried to find your terminal in an airport, you’ve undergone a psychological process called wayfinding. Wayfinding is the navigation of 3D environments through the use of spatial cues, such as following signs and hallways to your intended destination. All humans learn how to wayfind from the moment they learn to crawl, so

Adobe Experience Design (XD) is a UX design software, a part of Adobe Creative Cloud. It supports vector design and wireframing, and creating simple interactive click-through prototypes. XD was first released in early 2016. It has since received feedback and feature requests from beta users through its official channel. This semester I have worked on my